Support

Talk to us — directly.

One inbox for every kind of question. No ticket queue, no chatbot, no triage form. Email us; a real person responds.

Primary support channel
[email protected]

Whatever it is — billing, technical, onboarding, integrations, security, feature ideas — email us. The categories below are routing hints to help us respond faster, not gates you have to pass through.

System status
All systems operational
Live status, incidents, and historical uptime are published independently of the platform. If Kyouz is down, the status page is still up.
status.kyouz.com →
Section 01

Where to route what

One email, but a clear subject line helps us get to it faster. These are conventions, not requirements.

Account & billing
Plan changes, invoices, refund questions, cancellation, tax IDs, payment-method updates, multi-location billing setup. Stripe handles the actual payment processing — for invoices and receipts you can also access them in the business console.
Technical & integration
Bugs in the console, broken integrations, API or webhook problems, embeddable-widget issues, SSO troubles. Include the tenant name, the affected location, the time the issue started, and any relevant request IDs or screenshots. The more specific, the faster we resolve.
Onboarding & configuration
Industry template selection, capability toggles, staff role setup, multi-location structure, signage and QR code requests. Self-serve onboarding covers most cases; for larger tenants on Growth or Pro we offer guided sessions.
Security & vulnerability disclosure
Use the dedicated address. We welcome responsible disclosure. Include reproduction steps and let us know any disclosure timeline you have in mind.
Privacy & DPA
Data Processing Addendum requests, Standard Contractual Clauses, sub-processor list under NDA, vendor-review questionnaires, GDPR / CCPA / CPRA compliance questions. We’ll route to the right person.
Feature requests & roadmap input
Tell us the job-to-be-done, not the feature name. We can usually get you there through existing capabilities, configuration, or roadmap items already planned. The clearer the use case, the better the response.
Section 02

Before you write

Most operational questions are answered in the resources below. The Terms describe contractual scope; the Privacy Policy covers the data posture.

Section 03

Response times

We respond as quickly as we can. Most messages get a reply within a day or two; technical issues that need investigation may take a little longer. Security disclosures are acknowledged promptly.

We don’t run a ticket-tracking system in v1 — you’ll get a direct reply from a real person. If you’ve sent something and haven’t heard back, reply to your own message and bump it. We’d rather you nudge than wait.

PROXC LLC · 19800 MacArthur Blvd., 3rd Floor, Irvine, CA 92612, USA
Operator of Kyouz · Support hours: 9am–6pm Pacific, Monday–Friday · Email monitored outside hours; responses sent during them.
Status: status.kyouz.com · Security: [email protected] · General: [email protected]