Privacy Policy
Kyouz Platform (Website & Applications)
Powered by PROXC LLC
Last Updated: January 1st, 2026
This Privacy Policy explains how Kyouz, powered by PROXC LLC (“PROXC”, “we”, “us”, or “our”), collects, uses, stores, and protects personal data when you access or use:
The Kyouz website (https://www.kyouz.com)
The Kyouz mobile applications (iOS and Android)
The Kyouz web applications
Magic-link ticket pages, QR-based experiences, and SMS-linked flows
Any related services, features, or communications
(collectively, the “Platform”).
By using the Platform, you acknowledge that you have read and understood this Privacy Policy.
1. Data Controller
For the purposes of applicable data protection laws, the data controller is:
PROXC LLC
Platform: Kyouz
📧 support@proxc.us
📍 19800 MacArthur Blvd, Suite 300, Irvine, CA 912612, United States
2. Personal Data We Collect
2.1 Information You Provide Directly
Depending on how you use the Platform, we may collect:
Full name
Phone number
Email address
Business or organization details
Account and authentication information (via Auth0)
Ticket, queue, reservation, or verification data
Payment-related metadata (processed by third-party providers)
Communications sent to us (support requests, forms, feedback)
You may choose not to provide certain information, but doing so may limit access to specific features.
2.2 Automatically Collected Information
When you access the Platform, we automatically collect certain technical and usage information, including:
Device type, operating system, and app or browser version
IP address and approximate location
Time zone and language preferences
Pages viewed, actions taken, and interaction timestamps
Cookies and similar tracking technologies
This information is referred to as Device and Usage Information.
2.3 SMS, Magic Links & Verification Data
If you use SMS-based or verification features, we may collect:
Phone numbers
Message delivery and status logs
Verification codes and timestamps
We do not read or store the personal content of messages beyond what is required to deliver and verify Platform functionality.
3. Why We Process Your Data
We process personal data only when necessary and for legitimate purposes, including to:
Operate, maintain, and secure the Platform
Issue and manage tickets, queues, and reservations
Send transactional messages, notifications, and verification codes
Authenticate users and prevent fraud or abuse
Provide customer support and respond to inquiries
Improve performance, usability, and reliability
Meet legal, regulatory, and compliance obligations
Automatically collected data is primarily used for security, analytics, and abuse prevention, and is not used to identify individual users unnecessarily.
4. Legal Basis for Processing (GDPR)
Where applicable, we process personal data under one or more of the following legal bases:
Performance of a contract
User consent
Legitimate business interests
Legal and regulatory compliance
5. Cookies & Tracking Technologies
The Platform uses cookies and similar technologies to:
Enable core functionality and security
Remember preferences and sessions
Measure usage and performance
Required Cookies
Essential cookies are always active and cannot be disabled.
Optional Cookies
Optional analytics or marketing cookies may be enabled based on your consent and settings.
Third-party services integrated into the Platform may place their own cookies in accordance with their privacy policies.
6. Sharing of Personal Data
We do not sell personal data.
We may share personal data with:
Trusted service providers (e.g., authentication, SMS, hosting, analytics)
Businesses you explicitly interact with through Kyouz
Corporate affiliates under PROXC LLC
Legal or regulatory authorities where required by law
All third parties are required to apply appropriate security and confidentiality safeguards.
7. International Data Transfers
Your information may be processed or stored outside your country of residence, including in the United States and other jurisdictions.
Where required, we implement appropriate safeguards to protect cross-border data transfers.
8. Data Retention
We retain personal data only for as long as necessary to:
Provide the Platform and its features
Comply with legal, accounting, or regulatory obligations
Resolve disputes and enforce agreements
Retention periods vary depending on data type and purpose.
9. Your Privacy Rights
Depending on your location, you may have the right to:
Be informed about data processing
Access your personal data
Correct inaccurate or incomplete data
Request deletion of your data
Restrict or object to processing
Request data portability
Withdraw consent
Object to automated decision-making or profiling (where applicable)
To exercise your rights, contact us at support@proxc.us.
10. Links to Third-Party Websites
The Platform may contain links to third-party websites or services not operated by us.
We are not responsible for the privacy practices of third parties and encourage you to review their privacy policies separately.
11. Information Security
We implement reasonable administrative, technical, and physical safeguards to protect personal data, including:
Encrypted data transmission
Access controls and authentication
Monitoring and logging
However, no method of transmission or storage is completely secure, and absolute security cannot be guaranteed.
12. Legal Disclosure
We may disclose personal data if required or permitted by law, including to:
Comply with legal processes or government requests
Protect the rights, safety, or property of users, businesses, or PROXC LLC
Investigate fraud, security incidents, or abuse
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Material changes will be communicated through the Platform or other appropriate means.
Continued use of the Platform constitutes acceptance of the updated Privacy Policy.
14. Contact Information
For questions, requests, or concerns regarding this Privacy Policy or your personal data:
PROXC LLC
Platform: Kyouz
📧 support@proxc.us
📍 19800 MacArthur Blvd, Suite 300, Irvine, CA 912612, United States
