Every feature.
One platform.
Kyouz ships with everything a service business needs. Features unlock by plan and industry. Nothing is hidden. Everything is documented.
Core queue
Queue management that actually works
The foundation every plan is built on. FIFO, staged, hybrid — all real-time, all reliable.
FIFO & staged queues
First-in-first-out and multi-stage service flows. Queues can be sequential, parallel, or hybrid depending on your service model.
All plansLive ticket tracking
Customers track their position, estimated wait time, and current status in real time from the iOS or Android app.
All plansQR scan & PIN entry
Customers join queues by scanning a QR code or entering a PIN. No app download required for walk-in customers.
All plansCapability-driven action menu
The customer action menu is fully server-driven. Only actions enabled for that specific branch, industry, and plan are shown.
All plansTicket lifecycle management
Full lifecycle from join to serve to complete. Recall, requeue, no-show marking, and stage advancement all real-time.
All plansPost-service star rating
Customers rate the service experience on completion. Ratings feed into analytics and staff appraisal scores.
All plansNotifications
Always-on customer communication
Push, SMS, and in-app. Customers are always informed — never left wondering.
Push notifications (APNs & FCM)
Native push via Apple Push Notification service and Firebase Cloud Messaging. Rich notifications with tenant logo.
All plansLive Activity & Dynamic Island
Ticket status lives on the iOS lock screen and Dynamic Island. Position, estimated wait, and ready state — no need to open the app.
All plansSMS notifications
Transactional SMS for ticket updates, appointment reminders, and service alerts. Pre-paid SMS wallet with Stripe billing.
Starter+Appointment reminders
Automated reminder SMS and push before scheduled appointments or bookings. Configurable timing per service.
Starter+SMS campaigns & broadcasts
Bulk SMS to segmented customer lists. Tenant-to-customer broadcast messages. All gated by SMS wallet balance.
Starter+Notification templates
Fully customisable message templates per ticket event. Supports merge fields for customer name, ticket number, wait time, and branch name.
Starter+Identity & profile
Know your customer
Every customer has a persistent, portable identity across every business they visit.
KyouzID
A unique QR identity for every customer. Used for contactless check-in, loyalty identification, and staff-side customer lookup.
All plansApple Wallet pass
KyouzID lives in Apple Wallet as a signed .pkpass. Available at any time without opening the app — ready for tap-to-check-in.
All plansCustomer profile & visit history
Name, photo, phone, visit count, last visit date, and full ticket history across all businesses using Kyouz.
All plansExtended profile / CDP
Optional structured data collection: date of birth, gender, vehicle details, preferences. Consent-gated. GDPR-compliant by design.
All plansDependents management
Add family members or dependents to an account. Book or queue on their behalf. Controlled by industry eligibility.
Growth+Favourite businesses
Customers save frequently visited businesses for one-tap re-joining and queue status monitoring from the My Places tab.
All plansOrdering & commerce
Commerce inside the queue
Orders, payments, and fulfillment — all within the customer existing service journey.
In-app ordering & catalog
Customers browse a digital catalog and place orders from within the app — before, during, or after joining a queue.
Starter+Curbside pickup
Customers tap 'I've Arrived' when they reach the car park. Staff receive an instant alert with order details and bay number.
Starter+Stripe Connect payments
Per-tenant payment routing via Stripe Connect. Revenue flows directly to each business. Supports cards, Apple Pay, Google Pay.
Starter+Customer vouchers
Businesses create discount codes and issue them to customers. Staff redeem at point of service. Independently gated from loyalty.
Growth+Catalog add-ons & bundles
Items can have selectable add-ons and be grouped into service bundles at configurable prices.
Growth+Deferred payment
Customers order now, pay on collection or completion. Supported for dry cleaning, tailoring, and other collect-later service models.
Growth+Booking & scheduling
Time-slot booking at scale
Appointment scheduling built for high-volume operations.
Time-slot booking
Customers book specific appointment slots from the app. Available slots are computed from staff availability and existing bookings.
Growth+Staff availability management
Define working hours, breaks, and capacity per staff member. The booking engine respects availability rules automatically.
Growth+Calendar sync (Google, Apple, Outlook)
Customers sync their Kyouz bookings to any calendar. Webcal subscription feed updates automatically when bookings change.
Growth+Overbooking prevention
Hard limits on concurrent appointments per slot. No double-booking. Buffer time between appointments configurable per service.
Growth+Client self-booking
Customers book without staff involvement. The system handles confirmations, reminders, and calendar updates autonomously.
Growth+Reservation-to-queue conversion
Scheduled reservations auto-convert to live queue tickets at arrival time. No manual staff action required.
Growth+Table & restaurant
Full dine-in management
From walk-in waitlist to at-table bill request — everything a seated service business needs.
Table check-in & management
Customers self-check-in at their table number. Staff confirm seating. Ticket becomes ACTIVE once seated and confirmed.
Growth+Waitlist management
Walk-in customers join a waitlist with party size. Staff see party details and assign a table when ready.
Growth+At-table service requests
Customers tap to call the server, request the bill, or order more — from their ticket screen. Staff notified in real time.
Growth+Meet & Greet (hotels & airports)
Arriving guests self-book their arrival time. Staff at the arrival zone see a live manifest and receive alerts on guest approach.
Growth+VIP / priority queue
Tickets flagged as VIP are interleaved with standard tickets at a configurable ratio. VIP customers never monopolise the queue.
Pro+Party size support
Waitlist and table check-in capture party size. Analytics include covers-per-hour and table utilisation metrics.
Growth+Loyalty & engagement
Turn waiting into a relationship
Loyalty programmes, engagement blocks, and surveys — all inside the service journey.
Loyalty programme
Points earned per visit or per spend. Configurable earn and redeem rates. Balance visible in the customer app.
Growth+Engagement blocks
Businesses attach content to ticket stages: surveys, promotions, announcements, or links. Rendered in the customer's ticket view.
Growth+Mini-surveys
Yes/no, thumbs up/down, and multiple-choice surveys embedded in tickets. Responses aggregated in block analytics.
Growth+Customer segmentation
Segment customers by visit frequency, spend, loyalty tier, or demographic. Used for targeted campaigns and personalised offers.
Pro+Block analytics
Click rates, survey response rates, voucher redemption rates, and loyalty participation — all per engagement block.
Pro+Trigger rules
Automatic notification triggers based on ticket events: called, stage changed, completed. Fully configurable per service.
Starter+Intelligence & analytics
Decisions backed by data
Real-time operations metrics and AI-powered insights.
Live dashboard metrics
Tickets in queue, serving now, average wait time, and satisfaction score — updated in real time across all locations.
All plansLocation analytics
Heatmaps, peak hour analysis, and throughput by day of week. Per-branch and cross-branch comparison.
Pro+AI insights & wait prediction
Machine learning models predict queue wait times and flag operational anomalies before they affect the customer experience.
Pro+Staff appraisals & scorecards
Per-staff metrics: tickets served, average service time, no-show rate, recall rate, and customer satisfaction. Week-on-week trends.
Pro+Workforce intelligence
Team performance across locations. Identify top performers, training needs, and scheduling gaps.
Pro+Audit logging
Every staff action logged with actor, timestamp, and before/after state. Non-deletable. Exportable. SOC 2-ready.
Pro+Enterprise & integration
Built to connect to anything
API-first architecture for businesses that need Kyouz inside a larger ecosystem.
REST API & webhooks
Full REST API with Auth0 JWT authentication. Webhook delivery for ticket lifecycle events: created, called, stage changed, completed, cancelled.
EnterpriseWhite-label & custom domain
Custom domain, brand logo, and brand colours via DesignSystemProvider. Platform watermark removable. Board Theme Studio included.
EnterpriseBoard theme studio
8 industry-specific display board themes. Live preview before applying. brandingJson served to all TV displays in real time.
Pro+Multi-tenant isolation
Complete data separation between tenants at the architecture level. Cross-tenant access is structurally impossible in any code path.
All plansSSO / SAML
Enterprise single sign-on integration for business console users. Supports major identity providers.
EnterprisePOS webhook integration
Device-agnostic kitchen order-ready trigger via POST /api/kitchen/order-ready. Integrate with any POS or KDS system.
EnterpriseReady to start
Ready to become infrastructure?
Join the businesses redefining what service feels like.